Legal Document

Refund Policy

Jurory provides marketing services and access to client inquiry leads for licensed attorneys. Please review our refund terms and conditions below.

Overview

Jurory provides marketing services and access to client inquiry leads for licensed attorneys. Our platform connects lawyers with potential clients seeking legal representation across the United States.

By subscribing to our services or purchasing lead credits, you acknowledge and agree to the terms outlined in this refund policy.

Subscriptions

Subscription fees are non-refundable once a billing cycle has started. This includes monthly, quarterly, and annual subscription plans.

Attorneys may cancel renewal at any time prior to the next billing date. Cancellation will take effect at the end of the current billing period, and you will retain access to all subscription features until that time.

Important: To avoid being charged for the next billing cycle, cancellations must be submitted at least 24 hours before your renewal date.

Lead Credits

Lead credits provide access to verified user inquiries submitted through the Jurory platform.

A lead credit is considered used once an inquiry is successfully delivered and made accessible in the attorney’s account.

Jurory does not guarantee client engagement, retention, case outcomes, or the formation of an attorney-client relationship. The delivery of an inquiry fulfills the platform’s obligation for that credit.

The Lead Quality Score reflects an internal assessment based on the information submitted at the time of inquiry. It does not represent a guarantee of outcome, engagement, or financial recovery.

If a lead is determined to be invalid due to technical error, duplication, or clear spam not identified by our filtering systems, Jurory may, at its sole discretion, review the case and issue a replacement credit where appropriate.

Billing Errors

If you believe you were charged in error or experienced a technical issue resulting in duplicate billing, you must contact us within 7 days of the charge appearing on your statement.

Verified billing errors will be refunded at Jurory's discretion. To report a billing error, please contact our support team with:

• Transaction date and amount
• Description of the error
• Supporting documentation (if applicable)

We will investigate all reported billing issues and respond within 5 business days.

Chargebacks

Filing a chargeback without first contacting Jurory to resolve a billing concern may result in account suspension or termination.

Chargebacks incur significant administrative costs and processing fees. If you have a billing concern, we strongly encourage you to contact our support team first so we can resolve the issue directly.

Warning: Accounts with disputed chargebacks may be permanently banned from the Jurory platform. Any outstanding subscription periods or unused lead credits will be forfeited.

If you have already filed a chargeback, please contact us immediately at billing@jurory.com so we can work with you to resolve the dispute.

Contact Us

If you have questions about this refund policy or need assistance with a billing issue, please contact us:

Email: support@jurory.com
Billing: billing@jurory.com
Phone: Available through your account dashboard

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM EST. We aim to respond to all inquiries within 24 business hours.